I’m not a tech guy. I’m looking at the technology with the eyes of my customers, normal people’s eyes.

In this remark, Jack Ma positions himself not as an engineer but as a proxy for everyday users. The emphasis is on customer-centered judgment: technology should be evaluated by whether it solves ordinary people’s problems, feels intuitive, and creates trust—rather than by technical elegance alone. The quote also reinforces a leadership stance Ma often projected at Alibaba: delegating deep technical work to specialists while insisting that product and strategy be grounded in mass-market usability and real commercial behavior. It implicitly critiques “tech for tech’s sake” and elevates empathy, simplicity, and practical value as the decisive standards for innovation.