It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

[I]t is clear the future holds great opportunities. It also holds pitfalls. The trick will be to avoid the pitfalls, seize the opportunities, and get back home by six o’clock.

I bet after seeing us, George Washington would sue us for calling him "father."

Farewell, my sister, fare thee well. The elements be kind to thee, and make Thy spirits all of comfort: fare thee well.

If we got one-tenth of what was promised to us in these acceptance speeches there wouldn't be any inducement to go to heaven.