Nurses are the hospitality of the hospital.

The line casts nurses as the human face of an institution that can otherwise feel procedural, intimidating, or impersonal. “Hospitality” suggests welcome, attentiveness, and care for a guest’s comfort—qualities patients often experience most directly through nurses’ presence at the bedside. The phrasing also implies that clinical competence alone is not the whole of healing: reassurance, dignity, and small acts of kindness shape how patients endure illness and remember treatment. By defining nurses as the hospital’s hospitality, the quote elevates nursing as both skilled labor and moral service, positioning nurses as the primary mediators between medical systems and vulnerable individuals.